Refund policy

30 Day Return Policy

You have 30 days after receiving your order to request a return.

How to Start a Return

To request a return:

1. Contact our customer care team at ecomzakenlijk@gmail.com.

2. Provide your order number, which can be found in your confirmation email or invoice.

3. Wait for our team to review and approve your return request.

4. Once approved, we will provide you with the return address and instructions on how and where to send your package.

❗ Important: Items returned without prior approval or sent to an address other than the return address provided by our team may not be accepted.

Return Conditions

All approved returns must be sent to the return address provided by our customer care team.

Customers are responsible for return shipping costs.

A £10 administration fee per returned item will be deducted from the applicable refund.

Items must be returned in their original condition, unworn, unused and with tags or original packaging where applicable.

We recommend using a tracked shipping service and keeping your proof of postage until your return has been processed.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If you believe you have received a damaged, defective or incorrect item, contact us as soon as possible and provide your order number together with clear photos showing the issue.

Our team will review the claim and determine the appropriate solution. Depending on the circumstances, this may include a replacement, another suitable resolution or a refund where appropriate.

Please do not return a damaged, defective or incorrect item unless instructed to do so by our customer care team.

Exchanges

We do not currently offer direct exchanges.

If you would like a different item, size or style, you can request a return for the original item. Once your return has been approved, you may place a new order for your preferred item.

Refunds

Once your approved return has been received and inspected, we will process the applicable refund within 2 to 4 business days.

You will receive a confirmation by email once your refund has been processed.

After processing, funds typically appear in your account within 3 to 5 business days. Your bank or credit card provider may require additional processing time.

If more than 15 business days have passed since we confirmed your refund and you have not received it, please contact us at ecomzakenlijk@gmail.com.

Cancellation and Order Changes

We begin processing orders quickly to ensure they are dispatched as soon as possible.

If you would like to cancel or modify your order, please contact us at ecomzakenlijk@gmail.com within 6 hours of placing your order.

We will make every reasonable effort to accommodate cancellation or modification requests received within this 6 hour period.

Please note that submitting a cancellation request does not guarantee that your order can be stopped. Orders may enter processing or fulfilment shortly after they are placed.

If your order has already entered processing, fulfilment or shipment and can no longer be intercepted, it may still be delivered to you. You can then return eligible items in accordance with our Return Policy and your applicable consumer rights.

A cancellation before dispatch is only confirmed once you receive confirmation from our customer care team.

For assistance, please contact us at ecomzakenlijk@gmail.com as soon as possible after placing your order.